Privacy Policy
Last updated: June 2026
Introduction
This privacy policy explains how hollow-puma collects, uses, and protects personal information provided through our website and during service delivery. We are committed to maintaining the confidentiality of client data and complying with applicable data protection regulations.
Information We Collect
Information You Provide
When you contact us or engage our services, we may collect:
- Name and contact details including email address
- Property search criteria and preferences
- Financial information relevant to property acquisition
- Communication records including correspondence and consultation notes
Information Collected Automatically
Our website may collect technical information through cookies and similar technologies:
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website addresses
How We Use Your Information
Personal information is used for the following purposes:
- Responding to enquiries and providing requested information
- Delivering consultancy services and property search activities
- Communicating updates relevant to your property search
- Improving our services and website functionality
- Complying with legal obligations and professional standards
Legal Basis for Processing
We process personal data under the following legal bases:
- Contract performance when providing services you have engaged
- Legitimate interests in responding to enquiries and improving services
- Legal compliance where required by law or regulation
- Consent where specifically provided for particular processing activities
Information Sharing
We maintain strict confidentiality regarding client information. Personal data may be shared only in the following circumstances:
- With property sellers or their representatives when you have authorized such disclosure
- With professional service providers acting on your behalf including solicitors and surveyors
- When required by law or legal process
- With service providers supporting our operations who are bound by confidentiality obligations
We do not sell, rent, or trade personal information to third parties for marketing purposes.
Data Retention
Personal information is retained for the following periods:
- Client files including correspondence and transaction records: seven years following service completion
- Enquiries not resulting in service engagement: two years from last contact
- Website analytics data: aggregated and anonymized after thirteen months
- Cookie data: as specified in our cookie policy
Your Rights
Under data protection legislation, you have rights including:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of information in certain circumstances
- Restriction of processing for specific purposes
- Objection to processing based on legitimate interests
- Data portability where technically feasible
- Withdrawal of consent where processing relies on consent
To exercise these rights, contact us at [email protected]. We will respond to requests within one month unless circumstances require extension.
Security Measures
We implement appropriate technical and organizational measures to protect personal information:
- Encrypted transmission of data through secure connections
- Access controls limiting information to authorized personnel
- Regular security assessments and updates
- Staff training on data protection requirements
- Secure storage systems with backup procedures
While we maintain robust security, no internet transmission is completely secure. You provide information at your own risk.
International Transfers
Personal information is processed within the United Kingdom. If data must be transferred internationally, we ensure adequate protections are in place through approved mechanisms including standard contractual clauses or adequacy decisions.
Children's Privacy
Our services are not directed to individuals under sixteen years of age. We do not knowingly collect personal information from children. If we become aware of such collection, the information will be deleted.
Changes to This Policy
This privacy policy may be updated to reflect changes in our practices or legal requirements. Material changes will be communicated through website notice or direct communication to active clients. The last updated date appears at the top of this document.
Contact Information
Questions or concerns regarding this privacy policy or our data practices should be directed to:
hollow-puma
Email: [email protected]
Address: Clifton Quarter, Bristol BS8 4DP, United Kingdom
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office if you believe our processing of personal information violates data protection law. Contact details are available at ico.org.uk.